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Frequently Asked Questions
Find answers to common questions about our products and services
Are your products cruelty-free?
Yes, we have never tested our products on animals and are certified cruelty-free by Leaping Bunny.
Are your products 100% vegan?
We are currently transitioning our entire portfolio to be 100% vegan certified by The Vegan Society.
How can I check the status of my order?
Once your order ships, you will receive an email with a tracking link to monitor your delivery.
Do you offer a recycling program for packaging?
Yes, through our 'Return, Recycle, Repeat' program, you can return empty containers to participating stores.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders quickly. Please contact customer service within 30 minutes of placement for any changes.
Are your ingredients ethically sourced?
Yes, we source our ingredients through our Community Fair Trade program, ensuring fair wages and sustainable practices.